Rates and billing
How is rotator work billed?
By time and equipment, portal to portal. The rotator and its crew are one line, support wreckers and transfer trailers are separate lines, and consumables such as absorbent, straps, and mats are itemized. Most heavy recovery has a minimum charge. You get the structure before we roll and the itemized invoice after.
What does a rotator cost per hour in Texas?
Texas has no statewide consent rate. For reference, the City of Houston regulates heavy-duty non-consent tows at a published hourly rate with a two-hour minimum, and Fort Bend County publishes its own heavy wrecker rates. Industry surveys put rotator rates in the several-hundred-dollar-per-hour range depending on the unit and market. Rollover recoveries with cargo transfer commonly run into the thousands of dollars in total. Call for a quote on your job; we do not publish a single number because no two recoveries are the same.
Do you take credit cards, fleet checks, and purchase orders?
Yes. Cards and fleet payment systems are accepted on scene, approved accounts run on PO and terms, and insurance assignments are billed to the carrier with the claim number referenced.
Why do heavy recovery invoices vary so much?
Because scenes vary: a light trailer uprighted from the shoulder in an hour is a different job than a loaded tanker that needs product transfer, a second unit, environmental containment, and a night closure. Our invoices show exactly which of those things happened and for how long.
Response and coverage
How fast can you get a rotator to my scene?
The rotator is based in Sugar Land on the southwest side of Houston. Dispatch tells you the ETA for your exact location when you call, based on where the unit is and current traffic. We do not quote a blanket number because a blanket number is a guess.
What areas do you cover?
Emergency response across Harris, Fort Bend, Montgomery, Brazoria, Galveston, Chambers, Liberty, and Waller counties. Planned lifts, load transfers, and rotator recovery across Texas, with transit time quoted before dispatch.
Are you available at night and on holidays?
Yes. Dispatch is live 24 hours a day, 365 days a year, and the same crews and equipment run at 3 a.m. on a holiday as on a Tuesday afternoon.
Equipment and capability
How much can a 50-ton rotator lift?
A 50-ton rotator is rated at 100,000 pounds in its strongest boom configuration. Rated capacity falls as the boom extends and rotates away from the truck, so the recovery supervisor works the load chart for every lift. That is why we ask for weights and distances when you call.
What is the difference between a rotator and a crane?
A rotator is a self-contained recovery machine: winches, boom, outriggers, and rigging on one truck that sets up in minutes and is regulated as towing for wreck clearance. A crane offers more height and reach for construction lifts. For vehicles, containers, and machinery within the rotator's reach, the rotator is usually faster and less expensive. For very high or long-radius picks, we will tell you a crane is the right tool.
Can you upright a loaded trailer without unloading it?
Often, depending on the cargo, the trailer construction, and the position. Some loads must be transferred first so the trailer comes up light and intact. We make that call on scene with you and the adjuster on the phone.
Do you have Landoll and low-boy trailers?
Yes. Recovered equipment can be loaded and hauled to the shop, the dealer, or the next site as part of the same call.
Insurance, cargo, and hazmat
Who pays for a semi rollover recovery?
The carrier or vehicle owner is responsible. Physical damage policies often include towing and recovery coverage; cargo policies cover the freight. We bill the carrier and give the adjuster the itemized invoice and photos needed to process the claim.
What happens to the cargo?
Salvageable freight is transferred to a replacement trailer or staged for the shipper's instructions. Damaged freight is documented and handled per the carrier and cargo insurer's direction. We photograph counts and condition so the cargo claim has a record.
What about diesel or product spills?
We contain what we can and coordinate a licensed environmental contractor. In Texas the responsible party, generally the vehicle owner or operator, is accountable for cleanup, and the state can step in if it is not handled, so we make sure the right people are called early.
Do you provide certificates of insurance?
Yes. COIs, W-9, and our TDLR license information are available for vendor setup, site access, and agency files.
Storage, release, and paperwork
Do I have to store the vehicle at your facility?
No. Most fleet and insurance tows go to the shop or yard of your choosing. When storage is needed, it is at a TDLR-licensed vehicle storage facility with regulated rates published up front.
How do I get a vehicle or cargo released?
Contact dispatch with the unit and claim information. Releases follow TDLR requirements for identification and authorization, and we coordinate pickups with transporters and salvage buyers during business hours.
Will you post photos of my truck online?
No. Scene photos are documentation for you, your adjuster, and law enforcement. We do not publish job photos without the owner's written permission.