Why we publish this
Heavy recovery is bought under pressure by people who rarely buy it: a dispatcher at 2 a.m., an adjuster with a new file, a superintendent with a machine in a ditch. The companies that benefit from that pressure keep the pricing vague and the method a mystery. We would rather you understand how the work is done and how it is billed, because customers who understand the job call us back, refer us, and approve our invoices without a fight.
Every guide is written by the people who do the work and is updated when rates, rules or our equipment change. If something is unclear or out of date, call dispatch and tell us; we fix it.